Frequently Asked Questions About Toll Refunds
How do I get my refund?
Visit www.RefundTheTolls.com to download a GeauxPass Toll Refund Claim Form and return it, along with a copy of your driver’s license for identification, to us at the following address:
State Treasurer John Kennedy
ATTN: Refund The Tolls
Louisiana Department of the Treasury
P.O. Box 44154 Baton Rouge, LA 70804-4154
Do I have to complete a W-9 form, and is my refund considered taxable income?
Absolutely not! We do not require a W-9 form to process your claim. This is your money that is being returned to you (tag deposit, money left in your account, or tolls paid in 2013). It is not taxable income, and under the new law, we are not required to report these payments to the IRS.
Do I have to travel to Baton Rouge to receive my toll refund?
No, you do not have to collect your refund in person in Baton Rouge. Please send your claim form to us by mail, and for the fastest service, be sure to use the above address.
Is there a Refund the Tolls “mall event” scheduled for the New Orleans area?
On September 21,2013, we have a "Refund The Tolls Public Outreach Event" from 10:00 a.m. to 3:00 p.m. at Oakwood Center in Gretna. As mentioned above, you do not have to visit us in person to receive your refund. Please mail your claim in and use the address provided above for the fastest processing. Chances are you will receive your refund check before the event in September!
How long will it take to receive my money?
We are giving toll claims the highest priority, so please be sure to use the special mailing address above to file your claim. Depending on the volume of claims we receive, the estimated processing time for each refund will vary. Checks on approved claims will be issued as soon as possible. We appreciate your patience as we work to process your claims as quickly as possible.
Do I have to return my toll tags to receive a refund?
No, generally we will not require that you return your tag to receive your refund. However, we suggest that you keep your tag for your records until you receive a refund check from us.
I called your office and my name is not on the list. What happened to my toll account?
If you had a Crescent City Connection GeauxPass account and also used your tag to cross the Louisiana Highway 1 bridge, your account may still be active for LA 1. Act 247 of the 2013 Legislative Session provided for the transfer of all accounts that did not have any activity on LA 1 in the past year. For information on LA 1 accounts, please contact:
LA 1 Customer Service Center
1821 South Alex Plaisance Blvd.
Golden Meadow, LA 70357
Can I transfer money in my CCC toll account and continue to use the tag on LA 1?
Under the new law, if your GeauxPass account was transferred to Unclaimed Property, it was closed by the Department of Transportation and Development (DOTD). Please contact the LA 1 Customer Service Center for information on opening an account.
What about unused books of CCC toll scrip?
If you would like a refund on unused book(s) of CCC toll scrip, you must mail the unused CCC toll scrip book(s) back with your name, address and phone number by June 30, 2014 to:
DOTD Financial Services
Attn: Yolanda Marshall
P.O. Box 94245
Baton Rouge, Louisiana 70804-9245
Only complete books of 30 scrip (example: Revenue 1.00, 1.50, 2.00, 2.50, 3.00 books and ferry passes) should be returned for a refund. No refunds will be made on Student passes, School Bus passes, or Vehicle passes as they have no face value.
Why is the amount of my toll refund different than what I expected?
Treasury received all CCC toll funds and data including names, dollar amounts and identifying information from the DOTD. The dollar amount listed for your refund comes directly from this data.
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